General ticket purchase

• Always use billetlugen.dk’s ”buttons” only and not your browser’s. You risk losing your tickets or accidentally buying tickets for the wrong date, show, or seats.
• Be accurate when entering your payment information. If you enter it wrong, your payment will be rejected, and in a worst-casescenario, you may lose your tickets.
• Your purchase is not complete until you have seen the image on your screen with your receipt. If you do not see this image on your screen, your purchase is not complete.
• Your receipt will also be sent to you at the e-mail address indicated by you. Receipts are sent out in order of completed transactions. During high volume periods it may, therefore, take some time, before the e-mail with your receipt reaches you. If you have not received it within 24 hours, please contact Billetlugen’s customer service at tel. 70 263 267, as this could be an indication that your purchase was not completed correctly.
• Always double-check your order under the order history during the checkout process to make sure if it is correct, or if you may have mistakenly clicked or typed something somewhere. You can click on the + next to your chosen event for expanded details, such as row and seat numbers for your current order.

Mass sales

Queue-IT

During mass sales Billetlugen utilizes Queue-IT, which is an online queueing system that assigns you a queue number, which gives you access to purchasing tickets according to your place in line.

Buyers at mass sales are thus funneled into the purchasing process in smaller groups in order to avoid congestion on the site – which ultimately hurts the buyers themselves.

All ticket buyers that are on the page BEFORE the sales starts are assigned a random queue number. All ticket buyers that arrive at the page AFTER the sale starts will be placed in the queue according to the first-come-first-serve principle. We think this is the fairest way.

Make the ticket buying process easier and quicker by following these tips:

• Create a profile at billetlugen.dk and be logged in, before the sale starts. This way you avoid entering and double checking your contact information during the actual purchasing process.
• Only keep one tab/one window open to Billetlugen. It is an unnecessary strain on the system and creates an incorrect impression of the number of buyers in the queue.
• Only click each button once. The system is stressed and therefore response times may be longer than normal.
• Do not be picky about the seats assigned to you. There are many people in line, and you may not receive another offer, if you click “no thank you”. Therefore, donot go back to check for other seats.