FAQ
We have compiled a guide to answer questions about the concert and ticket sales. This page will be updated continuously leading up to the concert.
All tickets for the Ed Sheeran concert are digital (Billetlugen.Pass) and only accessible through the Billetlugen App. Digital tickets offer higher security than paper tickets as they are harder to copy and manipulate.
Since tickets for the Ed Sheeran concerts will only be available in the Billetlugen app, we recommend that you download the Billetlugen app & create a Billetlugen user profile before making your purchase.
Please note that you will be able to purchase your tickets on the Billetlugen App and Billetlugen.dk. Once the tickets are purchased, you will receive an email confirmation as proof of purchase, and the purchase will be visible in the Billetlugen App. The QR code and thus the ticket will only be activated shortly before the concert.
When you arrive at the show, your entire party must arrive together. It is important that the ticket purchaser is also present at the entrance, as their name will be on all the tickets. The ticket purchaser must present a valid photo ID at the entrance that matches the name on the ticket.
FAQ
Before the concert
Can I resell my ticket?
You can easily, quickly, and securely resell your ticket via our resale platform, FanSALE. It is only possible to resell the ticket through the Billetlugen app.
Here's how to do it:
- Download the Billetlugen app.
- Log in with the same profile you used when purchasing the ticket.
- Click on "Tickets" at the bottom of the screen.
- Select the tickets you want to resell.
- Click the "Sell via FanSALE" button.
Make sure you have the latest app version to access your tickets.
Can I print my ticket?
No, the tickets are exclusively digital and should be shown on your phone in the Eventim app. If you're unsure how to find your tickets, you can find a guide here: billetlugen.dk/campaign/pass
Can I choose who I sell my tickets to via FanSALE?
Yes, you have the option to give a person of your choice the opportunity to buy your ticket.
When you create the offer in FanSALE, simply click the button: "I would like to give a friend exclusive pre-sale access" and send the link to that person. The link will be active for 48 hours. If the ticket is not purchased within this time, the offer will automatically become visible to all FanSALE users.
I have purchased a wheelchair ticket, how do I resell my ticket?
You must contact customer service at: edsheeranlive@billetlugen.dk. We will assist you.
Can I change the name on my ticket?
No, it is not possible to change the name on the tickets, as they are personal.
However, you can sell the ticket to the person you want to transfer it to.
- Create the ticket in FanSALE and click the button "I would like to give a friend exclusive pre-sale access".
- You will then receive an exclusive link that you can send to the person.
- The link is active for 48 hours. If the ticket is not purchased within this time, the offer will automatically become visible to all FanSALE users.
Is it possible to change tickets to another day?
No, it is not possible to change tickets. We refer you to FanSALE, where you can resell your current tickets and possibly find new tickets for the desired date.
Children & Babies
Everyone on the premises must have a valid ticket, regardless of age. It is not possible to bring strollers, prams, or similar items for transporting small children on the premises.
Day of the concert
When should I arrive for the concert?
Further information about when the doors open, and when the concert starts and ends, will be posted on this page as we get closer to the concerts.
Where can I find my entrance?
Your ticket will indicate which entrance you should use.
I have purchased multiple tickets with different entrances, what should I do?
If you have multiple tickets with different entrances under the same name, you will still be able to enter together. You just need to contact a supervisor at the entrance and inform them that you should enter together, despite the different entrances. They will assist you.
What should I do if I don't arrive at the same time as my friends?
The person whose name is on the tickets must be present for the entire group to be allowed entry to the concert.
What should I show at the entrance?
At the entrance, you must show your ticket in the Billetlugen app, and the person whose name is on the tickets must present a photo ID.
Can I buy tickets on the day of the concert?
Unfortunately, it is not possible to buy tickets on the day, as the concerts are sold out and FanSALE closes 24 hours before the concert.
Security
There will be visible security personnel, first aid staff, and police on the premises before and during the concert. You can always approach them if you feel unsafe or need assistance.
Other questions?
Do you have any other questions related to the concert?
If you have questions about your ticket, please contact Eventim at: edsheeranlive@billetlugen.dk.