Terms of use

1. Recording of your personal information

We record and use personal information about you that you have provided to us. We never collect personal information, unless you have provided this information. Below you can read more about what it means for you when we record and use your personal information on our homepage.

2. The purpose of recording and processing of personal information

First and foremost, personal information is used to complete that purchase or that service, for which the information has been collected. Furthermore, the information is used to enhance our knowledge about you and other users of the website. This use may include such things as research and analysis geared toward improving our products, services, and technologies, as well as showing content and ads that are tailored to you interests and hobbies.

The rapid development of the internet means that a need to change the way we process personal information may arise.  Therefore, we reserve the right to update and amend these guidelines for handling personal information. In case of substantial changes, we will notify you via a visible notice on our websites.

3. Security

We treat the information you give us about yourself with great care. From the moment we receive the information, you can therefore be confident that we treat them with the confidentiality and security required by law. We make an effort to protect the information as well as possible, however, others may gain unauthorized access to protected data, when data is sent and stored electronically. Therefore, we cannot guarantee the security of the information provided, and therefore you give us your information at your own risk.

4. Cookies

This website uses cookies. A cookie is a small text file that is stored in your browser in order to recognize your computer on subsequent visits. These cookies do not contain viruses.

How long are cookies stored?

Cookies delete themselves after a certain number of months (may vary), but they are renewed after each visit.

How to delete cookies

See instructions here: http://minecookies.org/cookiehandtering  

How do I avoid cookies?

If you do not wish to receive cookies, you can block them. See instructions here: http://minecookies.org/cookiehandtering

What is the purpose of cookies, and who places them on our website?

Cookies are used for several different purposes on our website, and in this context, a number of our affiliates send out cookies via our websites, and have access to information collected via cookies sent from our website:

We keep statistics of the number of users and the pages they visit. We collect information about geography, browser type, etc. in order to adapt our content continually. For this purpose, we use Google Analytics. Cookies from Google Analytics can be deselected separately at http://tools.google.com/dlpage/gaoptout 

In order to enable sharing on social media, we use a service from www.addthis.com. The social media in question may choose to place one or more cookies in the user’s browser. The relevant social media are currently Facebook, Twitter, and Google+.

In addition, the following partners, chosen by us as supplies, store cookies on the homepage:

5. Information about recorded personal information and deletion of personal information

According to the Personal Data Protection Act, you are entitled to know which personal information relates to you. At any time, you may object to information about you being processed. If you would like to know which personal information pertains to you, or if you want us to delete the recorded personal information about you, you may let us know by contacting customer service at kundeservice@billetlugen.dk. If, for instance, you would like us to delete your address or e-mail address, this may mean that we are no longer able to meet our obligation to provide our services.

You may complain about the processing of information and data that pertains to you to the Data Protection Agency.

6. Users under age 13

If you are under 13 years of age, it is a requirement that a parent or guardian provide their e-mail address in order to approve your registration.

As parent or guardian of a child under age 13, from whom we have collected personal data, you have the right to look through and have such personal data deleted and to refuse permission for further collection or use of such personal information. In order to do so, you must contact us by writing to kundeservice@billetlugen.dk  

7. Purchasing/ordering

In order to order tickets at billetlugen.dk, you must register as a user and provide your name, address, and credit card. The information is used to complete the transaction. If there are problems with a purchase, if, for instance, there is a cancellation or the like, the information will be used to contact you.

Purchasing information is stored to the extent Billetlugen A/S is obligated to do so, according to applicable law, including the Bookkeeping Act. 

8. Payment

When you enter your credit card information, it is sent directly to PBS. We do not keep your credit card information. The information exchange is encrypted, and no one can see it, aside from you and PBS.

On our website, we take every precaution to protect the information of our users against misuse. When you are asked to enter sensitive information, such as credit card number and expiration date, the entry is encrypted with the best encryption software available - currently SSL (Secure Socket Layer). If you want to know more about SSL, visit www.betaling.dk. Non-sensitive information, i.e. information about name, address, and e-mail address, is not stored encrypted. Any information disclosed in connection with the purchase is transmitted encrypted. We use SSL encryption to protect sensitive information online. Moreover, we do everything in our power to protect the information off-line. All our information is subject to rigorous biometric security. This means, among other things, that only those employees who need the information to perform a task have access to it. All of our staff have received extensive instructions regarding our security and personal data processing policy. Our servers are kept under strict security in a closed and locked room.

Billetlugen formidler udelukkende salg af billetter mellem billetkøberen og den ansvarlige arrangør. Alle reklamationer vedrørende arrangementet skal rettes direkte til arrangøren.