Billetlugen applies technological and organizational security measures to protect the data we have access to against misuse, loss or manipulation. From the moment that we receive the information, you can trust that that we govern the information with confidentiality and security in accordance with the regulations hereof.
We seek to protect the information to the extent possible but unauthorized persons may access the secured data when information is sent and stored electronically. Therefore, we cannot guarantee complete security of the given information.
In order to buy tickets at billetlugen.dk, you must register as a user and provide your name, address, and credit card. The information is used to complete the transaction. If there are problems with a purchase, if, for instance, there is a cancellation or the like, the information will be used to contact you.
Complaints – Information regarding complaints
Should you be dissatisfied with a product or service bought at Billetlugen, you can contact us by email at firstname.lastname@example.org
You are also entitled to file a complaint at the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, DK-2500 Valby. You can file a complaint through www.forbrug.dk or via email to email@example.com
The European Commission’s online portal for complaints can also be used to file a complaint. It is of relevance if you are a citizen in another EU country. You can file a complaint here: http://ec.europa.eu/odr. When you file a complaint, please send a copy to our email address firstname.lastname@example.org