Billetlugen´s terms of use and security
Cookies and privacy policy
For further general information about cookies and how we register and use personal data, please read our section about cookies and privacy policy.

1. Security
Billetlugen apply technological and organizational security measures to protect the data, we have access to, against misuse, loss or manipulation. From the moment that we receive the information, you can trust that that we govern the information with confidentiality and security in accordance with the regulations hereof.

We seek to protect the information to the extent possible but unauthorized persons may access the secured data when information is sent and stored electronically. Therefore, we cannot guarantee complete security of the given information.

2.Purchasing/ordering
In order to buy tickets at billetlugen.dk, you must register as a user and provide your name, address, and credit card. The information is used to complete the transaction. If there are problems with a purchase, if, for instance, there is a cancellation or the like, the information will be used to contact you.

In addition to the personal data mentioned in our cookie and privacy policy, information about purchases is stored to the extent Billetlugen A/S is obligated to do so, according to the applicable law, including the Danish Bookkeeping Act.

Additionally, to our cookie and privacy policy, we can use your personal data to contact you regarding information about events that may be of your interest to receive news. Should your personal data be used in connection with marking related matters, this will always be conducted in accordance to regulations in force, including the Danish marketing law.

For further information, please read our Cookie and Privacy Policy.

4. Links
The website contains several links. Please note that billetlugen.dk is not liable to the administration and processing of the personal data on certain linked sites. Accordingly, we encourage all users to note when they leave our site and always read the relevant sites' policies for processing of personal data. The guidelines described here and in our Cookie and Privacy Policy are only applicable to the processing of personal data on billetlugen.dk.

5. Complains – Information regarding complains
Should you be dissatisfied with a product or service bought at Billetlugen, you can contact us by email at kundeservice@billetlugen.dk

You are also entitled to file a complaint at the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, DK-2500 Valby. You can file a complaint through www.forbrug.dk or via email to cfk@kfst.dk

The European Commission’s online portal for complaints can also be used to file a complaint. It is of relevance if you are a citizen in another EU country. You can file a complaint here: http://ec.europa.eu/odr. When you file a complaint, please send a copy to our email address kundeservice@billetlugen.dk

You can read further information about your rights and option for filing a complaint regarding our registration and use of your personal data in our Cookie and Privacy Policy.
Customer Service
+45 70 263 267

Monday - Thursday: 10:00-17:00

Friday: 10:00-15:30