Fees
Billetlugen A/S makes a living mediating tickets between event organisers (theatres, music venues, stadiums, etc.) and the customers wanting to buy a ticket. Billetlugen's earnings come from the fees connected to purchase of tickets via Billetlugen.
Ticket fee
The fee may be contained in the price of the ticket - this is when the organiser pays the fee. When the fee is paid by the buyer of the ticket, the fee is added to the price of the ticket.
In the event of cancellation, the ticket fees charged will not be refunded. If the fee has been paid by the organiser, the full amount will be refunded.
The ticket fee amounts to DKK 20.00, incl. VAT per ticket.
Delivery charge
If you want Billetlugen to print your ticket, it will be sent to you via the Danish postal service. The delivery charge is DKK 20 for addresses in Denmark. For addresses outside Denmark, we charge DKK 35 of delivery charge. If you order five tickets at the same time which are all to be sent to the same address, we still only charge one fee.
Delivery charge will not be refunded on cancellation.
Fee for lost ticket
If your ticket has been stolen, you have washed it or had other mishaps to which Billetlugen is not liable, it will cost you a fee of DKK 100 to cancel the lost ticket plus DKK 20 to have a new ticket printed and sent.
Fees on payment
| Card type | Price |
|---|---|
| Dankort, VISA/Dankort 0 - 50,00 kr. | 0,70 DKK |
| Dankort, VISA/Dankort 50,01 - 100,00 kr. | 1,10 DKK |
| Dankort, VISA/Dankort more than 100,00 kr. | 1,45 DKK + 0,10% of transaction amount |
| Diners Club issued in Denmark | 1,25% of transaction amount |
| Diners Club, issued abroad | 1,25% of transaction amount |
| MasterCard issued in Denmark | 0,85% of transaction amount |
| MasterCard, issued abroad | 0,85% of transaction amount |
| VISA | 0,85% of transaction amount |
| VISA Electron issued in Denmark | 0,85% of transaction amount |
| JCB | 3,25% of transaction amount (Min. 1,95 DKK) |
| Danske Netbetaling | 2,00 DKK |
| Nordea e-betaling | 1,50 DKK |
