What is print@home?

Print@home is a self-service solution that makes it both easier and less expensive for you to buy tickets in Billetlugen. Print@home means that you print your own ticket.
In order to be able to buy print@home tickets, you must have a credit card and install Adobe Acrobat Reader on your computer (the programme is available for free download by use of the link in the bottom of this page) and have access to your email as well as a printer. You do not need a colour printer, only it must not be too old (less than 10 years). Then it will print the ticket in a quality high enough for the ticket to be scanned at the entrance.


How to buy print@home tickets

When you want to buy tickets, you should start by selecting print@home as method of delivery (not all events have print@home tickets). After that, you read and accept the terms of sale and delivery, complete the purchase and pay the tickets.
You will receive an email as confirmation of your purchase. The email will also include your print@home ticket as an attached PDF file. After that, all you have to do is print the tickets and bring them to the event.


Benefits of print@home

By using print@home, you can buy tickets almost until the event starts. If you buy the tickets and they are to be sent to you by the Danish postal service, the ticket sale will close three days before the event in order to give us time to distribute the letters. With print@home you will also save the print and delivery charge for your tickets. It is also easy to forward the email with the tickets to others if you are unable to use the tickets yourself.


Safety at print@home

All print@home tickets are scanned at the entrance. If the print@home tickets have been printed more than once, they will only give access to the event the first time they are used.
A print@home ticket is worth as much as the regular ticket sent by mail. So take care of it. If you lose your email with the tickets, you can log on to ""My profile"" via the button on the right-hand side of the menu on billetlugen.dk and reorder the email with the tickets. Please note that misuse of tickets is considered fraud and will be reported to the police.


What do I do if I have provided a wrong email address?

Send an email to kundeservice@billetlugen.dk and provide the wrong email address as well as the address on which you wish to receive the tickets. We will then change the email address and resend the tickets to the new address.
Please note that tickets bought and sent to a wrong email address will only be refunded if you contact Billetlugen's customer service during opening hours.


What do I do if I have not received the email with the tickets?

Find out whether you have written the correct email address and whether the ticket purchase was completed. If the problem is not found, you can log on to ""My profile"" via the button on the right-hand side of the menu on billetlugen.dk and try to resend the email with the tickets.
You can also examine whether you have a spam filter that prevents receipt of the email.
If you still have not received the email, you must phone Billetlugen's call centre on +45 70 263 267 or send an email to kundeservice@billetlugen.dk
If the tickets are to be used the same day, you can bring picture identification to the event venue where the staff will try to help you.

I have not received the mail with the tickets?

Determine whether you have informed the correct email address. If the problem is not located, you can log on "My page" through the button in the upper right corner of billetlugen.dk and try to resend the email with the tickets.
You can also check if you have a spam filter to stop receiving the e-mail.

If you still have not received the mail, call Billetlugens customer service at 0045 70 263 267 or send an email to kundeservice@billetlugen.dk

What do I do if I do not have Acrobat Reader?

You can download the free Acrobat Reader here