Print@home is Billetlugens self service solutions, which both makes it easier and cheaper for you to purchase tickets from Billetlugen. Print@home means you print the tickets yourself.
To purchase print@home tickets, you must have a creditcard, have Adobe Acrobat Reader installed on your computer (the program can be downloaded free at the bottom of this page) and have access to your email and a printer. It need not be a color printer, it should just not be too old (10 years old). Then it will print the ticket is good enough quality for it to be scanned in the entrance.
How to buy print@home tickets
When you want to buy tickets, you choose print@home as the delivery (not all events have print @ home tickets). Then you read and approve the sale and delivery terms, complete the purchase and pay the tickets.
You will receive two separate e-mails. The one containing a receipt for your purchase. The other mail have attached your tickets in pdf format. Then you print the tickets out and bring them to the event.
The benefits of print@home
By choosing print@home, you can buy tickets almost up to the start of an event. If you buy tickets and want them sent home with Post Danmark, ticket sales will close three days before the event. With print@home you also saves the printing and shipping fees, and, finally, you can easily transmit the mail with tickets to another person, if you are unable to use the tickets.
Safety of print @ home
All print@home tickets will be scanned at the entrance. If the print@home tickets are printed several times it dosn't matter because they only give access to the event, the first time they are used.
A print@home ticket is the same value as the normal ticket, you get through the mail. If you loose your mail with the tickets, you can log on "My page" through the button in the upper right corner of billetlugen.dk and resend the mail with the tickets. We will point out that misuse of tickets is regarded as fraud and will be reported to the police.
What do I do if I have provided an incorrect e-mail address?
Send an email to kundeservice@billetlugen.dk and inform us. The we will change your email address and resend the tickets.
Please note that tickets purchased and sent to the wrong e-mail can not be refunded if you are not in the opening hours have contacted Billetlugens customer service in order resend the tickets to another email.
I have not received the mail with the tickets?
Determine whether you have informed the correct email address. If the problem is not located, you can log on "My page" through the button in the upper right corner of billetlugen.dk and try to resend the email with the tickets.
You can also check if you have a spam filter to stop receiving the e-mail.
If you still have not received the mail, call Billetlugens customer service at 0045 70 263 267 or send an email to kundeservice@billetlugen.dk
